Refund Policy

1. General Refund Policy

SpacesCut provides digital software, licenses, subscriptions, and account-based services. Because these products are delivered digitally and may provide immediate access after purchase, refunds are subject to the conditions described in this Refund Policy.

By purchasing a SpacesCut product or service, you acknowledge and agree to the refund conditions described below.

2. Digital Products and Software

SpacesCut products are primarily digital products, including software downloads, license keys, subscriptions, and digital services.

Once a digital product has been delivered, activated, or used, the purchase may generally be considered final and may not be eligible for a refund, except where otherwise required by applicable law or where SpacesCut determines that a refund is appropriate.

3. License Purchases

License purchases may be eligible for a refund only under specific circumstances.

A refund request may be considered when:

• The license was purchased accidentally and has not been activated or used.
• A technical problem prevents the purchased software from functioning as reasonably described and the issue cannot be resolved through reasonable technical support.
• SpacesCut incorrectly charged the customer for the same purchase more than once.
• A payment was successfully completed but the purchased license was not delivered due to a technical issue.

4. Non-Refundable Purchases

Refunds are generally not available in the following situations:

• The customer changed their mind after purchasing or activating a license.
• The customer purchased the wrong plan or product without first checking the available plan information.
• The software was successfully activated and used.
• The customer no longer needs or wants the software.
• The customer's computer does not meet the software's required system specifications.
• The customer fails to follow the installation or usage instructions.
• The customer is unable to use the software because of a third-party service, operating system, network, or hardware issue outside SpacesCut's reasonable control.
• The customer violates the SpacesCut Terms of Service or license restrictions.
• The license key has been shared, transferred, resold, or otherwise distributed without authorization.

5. Subscription Plans

SpacesCut may offer monthly, yearly, or other subscription plans.

Subscription payments may generally be non-refundable once the subscription period has started or the service has been accessed, except where required by applicable law or where SpacesCut determines that a refund is appropriate.

Customers are responsible for reviewing the selected subscription plan, pricing, duration, and included features before completing the purchase.

6. Account Balance and Deposits

SpacesCut may provide users with an account balance or wallet system for purchasing products or services.

Deposited funds may generally be considered non-refundable once successfully credited to a user account, except in cases such as:

• A duplicate payment was processed.
• The payment was successfully completed but the balance was not credited due to a technical error.
• An unauthorized transaction is verified through an appropriate investigation.
• A refund is required by applicable law.

Once account balance funds have been used to purchase or activate a digital product or license, the transaction may become non-refundable according to the applicable product terms.

7. Duplicate Payments

If a customer is accidentally charged more than once for the same transaction, the duplicate payment may be eligible for a refund.

Customers should provide the relevant transaction information so that SpacesCut can verify the duplicate payment.

8. Failed or Pending Payments

A payment that appears pending, failed, or incomplete does not automatically qualify as a refund.

Customers should first allow the payment provider to complete processing. If funds were successfully charged but the SpacesCut account was not credited, the customer may contact support for verification.

9. Technical Problems

If a customer experiences a technical problem with SpacesCut, we encourage the customer to contact support before requesting a refund.

Our support team may attempt to troubleshoot and resolve the issue before determining whether a refund is appropriate.

If a confirmed technical issue prevents the purchased product from functioning as reasonably described and cannot reasonably be resolved, SpacesCut may consider a refund depending on the circumstances.

10. Refund Request Period

Refund requests should normally be submitted within 7 days of the original purchase or transaction.

Requests submitted after this period may not be eligible for a refund unless required by applicable law or exceptional circumstances apply.

11. How to Request a Refund

To request a refund, contact SpacesCut Support through the official support channels.

Refund requests should include sufficient information to allow us to verify the transaction, such as:

• Account username or registered email address
• Transaction ID or payment reference
• Purchase date
• Purchased plan or product
• Reason for the refund request
• Any relevant screenshots or information regarding the issue

Do not send passwords, private keys, payment card PINs, or other sensitive authentication information when contacting support.

12. Refund Review Process

All refund requests may be reviewed individually.

SpacesCut may verify the transaction, account activity, license activation status, payment status, and other relevant information before making a decision.

Submitting a refund request does not guarantee that a refund will be approved.

13. Refund Processing

If a refund is approved, the refund will normally be processed through the original payment method where technically possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

SpacesCut is not responsible for delays caused by third-party payment providers after a refund has been successfully initiated.

14. Refunds and License Cancellation

When a refund is approved for a license or subscription, SpacesCut may deactivate, revoke, or cancel the associated license or service access.

A refunded license may no longer be used, transferred, activated, or reactivated unless SpacesCut provides written authorization.

Refund approval does not provide the customer with continued rights to use the refunded digital product.

15. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact SpacesCut Support through the official support channels listed on our website.